Frequently Asked Questions
How can I track my order?
Order Confirmation Email: Check your email for the order confirmation message we sent you. This email contains a tracking number and a link to track your package.
Order Status Page: Visit our website and navigate to the "Track Order" page. Enter your order number and email address to track the status of your shipment.
Contact Customer Service: If you are unable to track your order using the above methods or have any questions regarding your shipment, please do not hesitate to contact our Customer Service team. We are here to help!
What is the return and exchange policy?
We strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of receiving your items. Please read the following guidelines carefully to ensure a hassle-free return or exchange:
What should I do if my order has not arrived within the expected delivery time?
Check Order Status: First, check the status of your order using the tracking information in your order confirmation email. Sometimes delays can occur due to unforeseen circumstances and the tracking information can provide more insight into where your package is.
Contact the carrier : If your tracking information is not updated or there are any issues with your delivery, we recommend contacting the carrier directly. They may have more information about the status of your package and can help locate it.
Contact Customer Service: If you are unable to resolve the issue with the delivery service or have any concerns about your order, please do not hesitate to contact our customer service team. We are here to help and will do our best to resolve any issues with your shipment.
How long does it take to reach customer service?
Our chat support is available from 09:00 to 17:00 to help you with any questions or issues. Please note that during peak hours there may be a short waiting list.
No answer to your question yet?
If you have any questions or concerns that haven’t been answered, please don’t hesitate to contact us. We’re here to make sure all your questions are answered quickly and that you get the help you need.
If you would like to contact our customer service, please chat with us via live chat from Monday to Saturday from 9am to 5pm.