Order Confirmation Email: Please check your email for the order confirmation we sent you. This email will contain an order number. Once your order has been shipped, you will receive a separate email with the tracking number, which you can use to track your shipment via our courier, PostNL .

Check your order status: Go to our website and click on "Customer Service" in the main menu. Then navigate to the "Track your order" page. Enter your order number and email address to see the status of your shipment.

Contact Customer Service: Are you unable to track your order using the above methods or do you have questions about your shipment? Please do not hesitate to contact our customer service. We are happy to help you!

Orders placed before 3pm will be delivered to your home the next business day, provided you live in the Netherlands or Belgium. This underlines our commitment to fast and reliable delivery.

Return Policy:

We want you to be happy with your purchase, so we offer a 30-day return policy.

Return Policy:

• Term: You have 30 days from the day of ordering to return a product.
• Product Condition: The product must be unused and in its original packaging with all tags and accessories included.
• Returns Process: Contact our customer service to register your return. You will then receive instructions on how to return the product.
• Refund or Exchange: Upon receipt and inspection of your return, you will be issued a refund to your original payment method or, if you prefer, an exchange.

Our chat support is available from 09:00 to 17:00 to help you with questions or problems. Please note that during peak hours there may be a short waiting time. You can also use our chat outside these hours; we will then process your question the next working day.

You can also choose to send us an email via info@thebeachboxx.com . Always include your email address or order number (if you have one), so we can help you faster.